Privacy Policy

This Privacy Policy explains how A1 Sameday Couriers Ltd. collects, uses, and protects your personal data when you visit a1samedaycouriers.co.uk or submit an enquiry through our website. We've written it in plain language — no unnecessary jargon.

If you have any questions, contact us at info@a1samedaycouriers.co.uk or by phone on 07796 596867.

1. Who we are

Data Controller: A1 Sameday Couriers Ltd.
Company number: 12740637 (registered in England and Wales)
Registered office: Newborough, Peterborough, England, PE6 7RZ
Phone: 07796 596867
Email: info@a1samedaycouriers.co.uk

We are responsible for deciding how and why your personal data is used when you interact with this website.

2. What data we collect and why

Contact form enquiries

When you submit our contact form, we collect:

• Name — required, so we know who we're talking to
• Phone number — required, so we can call you back about your enquiry
• Email address — required, so we can respond by email
• Message — required, to understand what you need

Legal basis: Legitimate interest (responding to a business enquiry you've initiated) and your explicit consent, given by ticking the consent checkbox on the form.

Quote planner enquiries

When you request a delivery quote through our quote planner, we collect:

• Collection postcode — required, to understand where the job starts
• Delivery postcode — required, to understand the destination
• Name — required, so we know who we're quoting
• Phone number — required, so we can confirm details quickly
• Email address — required, so we can send the quote in writing
• Package details — optional, to size the right vehicle

Legal basis: Legitimate interest (responding to a quote request) and your explicit consent.

Spam protection (honeypot)

Our forms include an invisible "honeypot" field. It's hidden from human users and only filled in by automated bots. It captures no personal data — it simply helps us filter out spam submissions before they reach us.

Infrastructure and security

This website is hosted on Cloudflare, which provides our content delivery network (CDN), DNS, and DDoS protection. As part of standard internet infrastructure, Cloudflare may process your IP address when routing requests to our site. See Cloudflare's Privacy Policy for details.

Our forms are protected by Cloudflare Turnstile, a privacy-friendly bot detection tool. Turnstile runs invisibly in the background and may set a strictly necessary security cookie (cf_clearance) to verify that submissions come from real people. This cookie is essential for the form to function securely and cannot be opted out of. Unlike Google reCAPTCHA, Turnstile does not track you across the web.

3. Third-party services

Below are the third-party services involved when you use this website. We've described what each does and what data (if any) it touches.

Resend (email delivery)

When you submit a form, we use Resend to deliver the resulting email notification to info@a1samedaycouriers.co.uk. Resend processes the form contents (your name, contact details, and message) on our behalf as a transactional email provider. Resend is a US-based company; data may be transferred outside the UK/EEA. We rely on appropriate safeguards (Standard Contractual Clauses and the UK-US Data Bridge / EU-US Data Privacy Framework) to protect your data during international transfer. See Resend's Privacy Policy.

Cloudflare (hosting and security)

Hosts this website and provides CDN, DNS, and bot protection. May process your IP address as part of normal HTTP request routing. See Cloudflare's Privacy Policy.

Google Maps (optional, click-to-load)

Our contact and location pages include a map showing our coverage area. To protect your privacy, Google Maps does not load automatically — you'll see a placeholder with a "Load interactive map" button. Nothing is requested from Google until you click that button. Once loaded, Google's own privacy policy applies. See Google's Privacy Policy.

4. Cookies

We keep cookie use to a minimum. Here's a complete picture:

• Cloudflare Turnstile (cf_clearance) — Strictly necessary. Set when our forms verify you're a human, not a bot. Cannot be disabled without breaking form security.
• Analytics — None. We do not run any analytics tool that sets cookies or tracks individual visitors.
• Marketing/tracking — None. We do not use advertising cookies, remarketing pixels, or behavioural tracking.

Because we only use one strictly necessary cookie (with no analytics or marketing cookies), we do not display a cookie consent banner — there is nothing to consent to beyond essential site security.

For full details, see our Cookie Policy.

5. International data transfers

Some of the third-party services we use store or process data outside the UK or European Economic Area (EEA):

• Resend — a US-based email delivery service. We rely on Standard Contractual Clauses and the UK-US Data Bridge / EU-US Data Privacy Framework for adequate safeguards.
• Cloudflare — a US-based company with global infrastructure. Cloudflare participates in the UK-US Data Bridge and EU-US Data Privacy Framework, providing adequate safeguards for international transfers.

Where data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

6. How long we keep your data

Form submissions are delivered to our inbox via Resend and held in our email system for as long as we need them to respond to and follow up on your enquiry, plus a reasonable period to handle any subsequent questions or repeat business. Quotes that lead to a booking become part of our business records and are kept for the period required by UK accounting and tax law (typically six years).

If you'd like your data deleted, contact us at info@a1samedaycouriers.co.uk and we'll remove it from our records (subject to any legal retention requirements).

7. Your rights under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access — You can ask us what personal data we hold about you.
• Right to rectification — You can ask us to correct inaccurate data.
• Right to erasure — You can ask us to delete your data ("the right to be forgotten").
• Right to restriction — You can ask us to limit how we use your data in certain circumstances.
• Right to data portability — You can ask for your data in a machine-readable format.
• Right to object — You can object to processing based on legitimate interests.
• Right to withdraw consent — Where we process data based on your consent, you can withdraw it at any time without affecting anything done before withdrawal.

To exercise any of these rights, contact us at info@a1samedaycouriers.co.uk. We'll respond within one calendar month.

8. Right to complain

If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's supervisory authority for data protection:

• Website: ico.org.uk
• Phone: 0303 123 1113

We'd always prefer to resolve concerns directly first — please do get in touch with us before escalating to the ICO.

9. Children's privacy

This website is not directed at children under the age of 16, and we do not knowingly collect personal data from anyone under 16. If you believe a child has submitted personal data through our site, please contact us and we'll delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time — for example, if we change the services we use or if the law changes. The "last updated" date at the bottom of this page will always reflect the most recent version. Continued use of the website after changes take effect constitutes acceptance of the updated policy.

11. Contact us

For any questions about this Privacy Policy or how we handle your data:

• Email: info@a1samedaycouriers.co.uk
• Phone: 07796 596867
• Post: A1 Sameday Couriers Ltd., Newborough, Peterborough, England, PE6 7RZ

Last updated: 27 April 2026